Last updated: August 23, 2026
Buoylog subscription payments are processed by our Authorized Reseller, Paddle.com Market Limited ("Paddle"). Refund requests are handled as part of Paddle's purchase process.
If this is your first time upgrading to a paid plan, you can request a full refund within 14 days of purchase, no questions asked.
You can cancel your subscription anytime from your Buoylog dashboard or the Paddle customer portal. Cancellation takes effect at the end of the current billing period — unused time within a period isn't refunded (outside the 14-day guarantee above).
Follow the instructions in the receipt email you got from Paddle, or email us directly at buoylogsocial@outlook.com and we'll forward your request to Paddle.